PinnedWhy has Quote-to-Cash (Q2C) Become Exceptionally Hard and Why Salesforce and SAP are after it?The next $10B Opportunity in Enterprise ITJan 3, 20199Jan 3, 20199
What is an MSA (Master Services Agreement)?If you are selling SaaS, you and your customer must agree on a set of terms and conditions under which both parties agree to do business…Sep 29Sep 29
What is Quote-to-Cash? Everything you wanted to know.Quote-to-cash is the most fundamental business process, yet it is the least understood and even the least-known term.Sep 29Sep 29
Why is SaaS Billing So Damn Hard?Before launching MonetizeNow, nearly every CFO/CRO I conversed with expressed frustration about how challenging it is to manage SaaS…Jul 27Jul 27
How to Set Revenue Architecture for B2B SaaS The Right WayWhy should you read this document?Jul 101Jul 101
B2B Support Tools Are Still Stuck in The Dark Ages. Here’s a possible way out.Its a $75B+ opportunityFeb 7, 2019Feb 7, 2019
How I used LinkedIn to talk to 100+ people that I didn’t know earlier for Customer Discovery.You can too.Jan 12, 20196Jan 12, 20196
COPPA and Push NotificationsThis article is for App Developers who are developing Mobile Apps (IOS or Android) for Kids in US and trying to understand COPPA’s…Jan 2, 2019Jan 2, 2019
I read all 110 presentations from Pulse 2017. Here are my favorites.I am interested in understanding the latest and greatest in the field of customer support — starting from case management tools (Zendesk…Aug 22, 2018Aug 22, 2018